Our Privacy Policy

Privacy Policy

Last updated: 1 September, 2025

Lingu Canada Inc. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and the choices available to you.

1. Information We Collect
When you use our website (lingucanada.ca) or our services, we collect the following information:

Personal identifiers: name, email address, phone number, mailing address.
Document details: documents you upload for translation (e.g., certificates, contracts, transcripts).
Service information: source and target languages, deadlines, delivery preferences.
Technical information: IP address, browser type, device type, and limited cookies for website functionality.
Communications: emails, messages, and other correspondence with us.

2. How We Use Your Information
We use the collected information to:

Provide and deliver translation services.
Communicate with you regarding requests, quotes, updates, and completed work.
Maintain internal records for quality assurance and legal compliance.
Improve our website and services.
Send promotional or informational content (you may opt out at any time).

3. Retention of Information
We retain documents, communications, and related data for a minimum of 2 (Two) years to fulfill business, legal, and quality assurance purposes. After this period, records may be securely deleted, unless longer retention is required by law, regulatory obligations, or legitimate business needs.
You may request the deletion of your records; however, we may decline such requests where retention is required by law, professional standards, or for legitimate business purposes.

4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:

With professional translators, contractors, or service providers engaged to fulfill your request (bound by confidentiality).
When required by law, regulation, or court order.
To protect our legal rights, property, or safety, or that of others.

5. Data Security
We take reasonable technical and organizational measures to safeguard your information. While no system can guarantee absolute protection, we continuously work to minimize risks and ensure confidentiality.

6. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to legal or business requirements.
Withdraw consent to receive marketing communications.

Requests may be submitted to info@lingucanada.ca and will be processed within 30 calendar days.

7. Third-Party Services
Our website may contain links or integrations with third-party services (e.g., payment processors, analytics tools, or communication platforms). We are not responsible for the privacy practices or policies of these third parties.

8. Children’s Privacy
Our services involve sensitive and official documents. For this reason, our website and services are intended for use by adults. Minors should not use our services except under the supervision of a parent or legal guardian.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised ‘Last Updated’ date. Continued use of our website or services after such updates constitutes your acceptance of the revised policy.

10. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Lingu Canada Inc.
Email: info@lingucanada.ca